Contact Us & Support
Have feedback, need a new exam preset added, or noticed a portal specification update? We are dedicated to keeping our tools 100% accurate, free, and helpful for candidates across India.
Direct Email
support@20kbphoto.in
Response Time
Within 24 – 48 business hours
Preset Updates
Verified against latest notifications
How to Submit an Exam Preset Update or New Tool Request
Government examination boards (such as SSC, UPSC, IBPS, State PSCs, or NTA) occasionally revise photo dimensions, file size limits, live camera capture requirements, or signature background guidelines in their fresh recruitment notifications.
If you notice any updated specifications for an ongoing exam or want to see a new central or state exam added to our directory, please share:
- The full name of the examination and recruiting agency.
- The URL to the official notification document or advertisement PDF.
- The exact page number or clause specifying document upload dimensions and file size limits (KB).
- Any specific rules regarding date-on-photo, name overlay, or ink color requirements.
Candidate Self-Service Troubleshooting Guide
Before submitting a support ticket, check these quick solutions to common document preparation hurdles:
If an official application gateway rejects your file for exceeding its limit (e.g. 50.2 KB when max is 50.0 KB), set the target KB slider in our tool to 2 to 3 KB below the absolute ceiling (e.g. set to 47 KB). This creates a safe buffer that guarantees acceptance.
Many portals (like SSC, IBPS, and SBI) validate exact width and height pixels rather than just aspect ratio. Ensure you enter the exact required width (e.g. 200 px) and height (e.g. 230 px) under the Custom Dimensions tab before downloading.
Smartphone camera sensors embed EXIF orientation tags that some older government portals fail to read correctly. Use our integrated Rotate & Flip controls to permanently rotate the image to upright orientation before export.
If your phone camera captures images at 50 to 108 Megapixels (15MB+), your device browser may throttle canvas memory. Downscale the photo slightly or take a normal camera screenshot before loading it into the compressor.
Reporting Notification Updates & Preset Corrections
Recruitment agencies and state selection boards periodically revise their photo submission parameters. For instance, an exam board may transition from an older 20KB–50KB bracket to a 50KB–100KB bracket, or introduce mandatory live webcam capture with date-stamping requirements.
If you encounter an exam notification with revised specifications that differs from our current preset catalog, please notify us immediately with:
- Official Notification Link or PDF: Direct link to the recruitment bulletin on the official .gov.in or .nic.in domain.
- Page and Clause Reference: The specific paragraph number outlining photo, signature, or certificate upload instructions.
- Specific Recruitment Year / Cycle: Advertisement number (e.g., Advt No. 01/2026) to avoid mixing historic guidelines with active recruitment windows.
Our verification desk reviews reported changes against primary documents within 24 to 48 hours and deploys corrections across the tool directory and exam preset hubs.
Frequently Asked Questions
Quick solutions to common candidate inquiries and support questions
How long does it take for the 20KB Photo support team to respond?▼
Our team typically reviews and replies to all user feedback, bug reports, and exam preset update requests within 24 to 48 business hours.
How can I request a new exam preset to be added?▼
Select 'Request New Tool / Exam Preset' in the contact form topic above. Provide the official exam name (e.g. state police, high court, university admission), conducting authority, and if possible, a link to the official notification PDF detailing the photo and signature specifications.
What should I include when reporting a bug or image processing error?▼
To help us troubleshoot effectively, please mention your device type (Mobile/Desktop), operating system (Android, iOS, Windows, macOS), web browser (Chrome, Safari, Firefox), and the approximate size and format of the image you tried to process.
Why was my photo rejected by the official examination portal?▼
Common reasons include not strictly meeting required pixel dimensions (e.g. 200×230 px), having file size outside the allowed KB bounds, using a colored or textured background instead of plain white, or uploading a blurry image. Check our verified preset specs before re-uploading.
What should I do if my iPhone HEIC photo fails to load?▼
Modern iPhones capture photos in HEIC format by default. Our tools include an automated client-side HEIC decoder. If your browser restricts HEIC decoding, change your iPhone camera settings to 'Most Compatible' (Settings > Camera > Formats) or use our Image to JPG tool first.
Why does the image download not trigger on some mobile browsers?▼
On certain mobile browsers (such as in-app browsers inside Instagram, Telegram, or Facebook), file downloads via blob URLs may be restricted. Always open 20KB Photo directly in Google Chrome, Safari, or Samsung Internet for smooth one-tap downloads.
How do I verify if the generated image strictly meets portal requirements?▼
Every tool on 20KB Photo includes live validation badges that compare the generated output file against width, height, minimum KB, maximum KB, format, and DPI criteria in real time before you download. A green checkmark confirms full compliance.
Can commercial cyber cafes, coaching institutes, or internet centers use 20KB Photo?▼
Yes! Cyber cafe operators, computer centers, and coaching institutions across India can freely use 20KB Photo to help candidates format and compress application documents without any licensing fees or subscriptions.